Atlantic Program Manager

Outward Bound Canada is committed to inclusion and strives to have broad representation that reflects the diversity of Canada. We encourage applications from candidates who identify as Black, Indigenous, People of Colour or People of the Global Majority, members of the 2SLGBTQIA+ community, and all other
equity-deserving groups.

THE ROLE

The Atlantic Program Manager will ensure that the transformational journeys experienced by the students are planned and delivered in a highly organized, responsible manner. This role will manage the Atlantic region expeditions including employee management, program site areas, and programs, including:
course administration, course planning, programming, delivery, logistics, risk oversight, supervision, and evaluation. In addition, the Program Manager provides support to instructors, clients, partners and all other organizational relationships. This position has been based in St. George, NB, the location moving forward will be determined in conjunction with the Head of Eastern Canada to meet the strategic needs identified by OBC. The expeditions are delivered year-round and currently include canoeing, sea kayaking, snowshoeing, and backpacking and have included expedition areas across New Brunswick, Newfoundland, and Nova Scotia.

WHAT WE OFFER

Location: Remote, base to be established
Salary: $57,000-65,000
Benefits: Comprehensive benefits package and Employee Assistance Plan
Term: Full Time
Supervisor: Head of Eastern Canada
Application Deadline: Open until filled
Anticipated Start Date: June 2022

OPPORTUNITY FOR IMPACT

PROGRAM

  • Coordinates the execution of the program plans with the Head of Eastern Canada.
  • Hires and manages instructional employees, ensuring high-quality program delivery.
  • Ensures high-quality and efficient logistical systems which includes facility, transportation and equipment systems.
  • Works in conjunction with the Head of Eastern Canada and the Training Academy team to enhance and develop programming.
  • Creates, monitors and maintains: unique programmatic designs, program implementation and evaluation.
  • Other duties as assigned.

RISK MANAGEMENT

  • Ensures courses and programs are run in accordance with risk management protocols.
  • Achieves the objectives of the OBC National Risk Management Policy and acts as the Regional Safety Officer.
  • Addresses and facilitates all incident reporting processes.
  • Provides risk management briefings and debriefings to employees.
  • Ensures students are briefed as to participation expectations and safety requirements.
  • Facilitates and monitors logistics, food, transportation, admissions, route planning, staffing, emergency response and curriculum plans to maintain appropriate risk management and oversight of safety systems.
  • In times of need: field ready to replace a staff member on course.

ADMINISTRATION

  • Ensures the workspace is compliant with provincial labour laws and Health and Safety standards in collaboration with the Head of Eastern Canada and HR.
  • Provides direct customer care for participants and their families/teachers/agencies.
  • Coordinates the transfer of course information from key sources to instructors.
  • Works with the team to schedule and deliver on-call service, manage evacuations and other field responses. On-call requirements include a requirement to be within 100 km or 1.5 hours from the base.
  • Organizes and facilitates program evaluation and paperwork process.
  • Recruit, hire, train, evaluate, and mentor employees and build a positive workplace culture
  • Supports support (not lead) community outreach and fundraising
  • Maintains up-to-date knowledge of current industry trends and standards.
  • Participates in national OBC team meetings and retreats, providing regional leadership and representation as required.
  • Supervises and maintains contractor relationships; e.g. food service provider, parks, etc.
  • Ensures that there is a positive, welcoming, harmonious and constructive environment.

REQUIREMENTS

  • Post-secondary education in one of the following fields: environmental science, education, recreation, therapy or similar.
  • Proficient in behaviour management, crisis intervention and problem-solving.
  • Experience with tripping practices and principles.
  • Experience in adventure and experiential educational module delivery.
  • Focus on providing high levels of customer service.
  • Ability to be a significant contributor to several small teams as well as work unsupervised.
  • Experience in managing and maintaining a positive instructor team and community.
  • Highly organized, computer, database, and social media proficient.
  • High level of mentorship, professionalism and follow-through.
  • Fully vaccinated against Covid-19
  • Clear Vulnerable Sector Check
  • Personal commitment to equity and inclusion in the outdoors.
  • Understanding of how systems of oppression take shape in workplaces and a desire to shift the balance of power and privilege to center underrepresented voices.
  • High level of cross-cultural competence, in recognition, that Outward Bound Canada works with students and partners from a diversity of communities and backgrounds.
  • Passionate about the Outward Bound Canada mission, an interest in outdoor pursuits, and a desire to help get young people outdoors for transformative experiences.

CERTIFICATIONS

  • Wilderness First Responder (WFR)
  • CPR-C
  • Bronze Cross / NLS
  • Class 4 (or equivalent) Driver’s License (or willing to obtain)
  • Paddle Canada Certifications

ASSETS:

  • 3 years in a supervisory role, supervising seasonal faculty and administrative staff members is an asset.
  • Understanding and application of OBC policies and philosophies and pedagogy is preferred.

At Outward Bound Canada we believe that communities that have been historically underrepresented in outdoor recreation must be centred in the work we do. Therefore, we strongly encourage applications from people who will increase representation, and invite applicants to outline how they will contribute to this in their application.

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